Responsible Gaming at bddet
Play Safe. Play Smart.

bddet operates as an entertainment platform, and we firmly believe that gambling should remain a form of leisure — never a source of financial stress or personal harm. Our responsible gaming policy is not a legal checkbox; it is a set of genuinely enforced practices that shape how we build our platform, train our support team, and communicate with players across Bangladesh.

We recognise that most of our players in Dhaka, Chittagong, Sylhet, Khulna, and beyond gamble responsibly and within their means. But we also acknowledge that a minority of players may develop patterns of play that cause harm to themselves or their families. It is for this group — and as a precaution for all players — that our responsible gaming framework exists.

bddet's responsible gaming programme is built on four core principles: Prevention (keeping gambling safe before problems arise), Awareness (educating players about the risks of gambling and the warning signs of problem behaviour), Intervention (providing practical tools that allow players or our team to act quickly when concerns arise), and Support (connecting players in distress with trained counselling resources).

bddet's responsible gaming tools are available to every registered account holder at no cost and without restriction. You do not need to provide a reason to activate deposit limits, a time-out, or a self-exclusion — these tools exist for your benefit and can be activated immediately from your account settings or by contacting our support team at [email protected].

bddet enforces a strict minimum age requirement of 18 years for all players in Bangladesh. This requirement applies to account registration, making deposits, placing bets, claiming bonuses, and requesting withdrawals. Age verification is conducted as part of the Know Your Customer (KYC) process, which every player must complete before withdrawing funds from their account.

During KYC verification, players are required to submit a copy of a valid government-issued identity document — such as their Bangladesh National Identity (NID) card or passport — that clearly shows their date of birth. Accounts that cannot demonstrate the account holder is aged 18 or above will be restricted and any outstanding balance will be held pending resolution.

Protecting Minors from Gambling Harm: If you share a device or household with anyone under the age of 18, bddet strongly recommends the following precautions:

• Never save your bddet login credentials in a shared browser's autofill system
• Always log out of your bddet account when your session ends, especially on shared devices
• Consider using parental control software to restrict access to gambling websites on shared devices — options include Net Nanny, Qustodio, and built-in parental controls available on Android and iOS
• Keep your bddet account password and any linked bKash or Nagad wallet credentials private and secure

If you suspect that a minor has accessed your bddet account or has been gambling on the platform, please contact us immediately at [email protected]. We take all reports of underage gambling with the utmost seriousness and will take immediate action to investigate and, where confirmed, refund any deposits made by a minor and permanently close the account.

Self-exclusion is bddet's most powerful responsible gaming tool and is intended for players who feel that their gambling has become — or is at risk of becoming — a serious problem. A self-exclusion is a voluntary agreement between you and bddet that prevents you from accessing the platform for gambling purposes for a defined period of time.

bddet offers the following self-exclusion periods:

• 6 months — suitable for players who want a substantial break but are not ready to commit to permanent exclusion
• 1 year — recommended as a starting point for players who have experienced significant gambling-related harm
• 2 years — for players who need an extended period away from gambling to rebuild financial stability and wellbeing
• Permanent (indefinite) — a lifetime exclusion for players who have decided to stop gambling permanently; this option cannot be reversed

What Happens During Self-Exclusion:

• Your account is suspended for all gambling activity — you cannot log in to place bets or access the casino
• You are removed from all bddet marketing communications immediately, including promotional emails and SMS notifications
• bddet's system will reject any new account registration attempt from the same verified identity during the exclusion period
• You may still log in for the sole purpose of requesting a withdrawal of any remaining balance

How to Request Self-Exclusion: You can request self-exclusion at any time by emailing [email protected] with the subject line "Self-Exclusion Request", stating your full name, registered email address, and your preferred exclusion period. You can also activate self-exclusion directly from the Responsible Gaming panel in your account settings. Our support team will confirm your exclusion in writing within 24 hours.

Returning After Self-Exclusion: For temporary exclusions (6 months, 1 year, 2 years), you may request the reinstatement of your account after the exclusion period has fully elapsed. bddet will implement a mandatory 7-day review period before reinstating any account following a self-exclusion, during which our responsible gaming team may contact you to discuss additional support options. Permanent self-exclusions cannot be reversed under any circumstances.

Recognising that gambling has become a problem is a significant and courageous step. bddet wants every player in Bangladesh to know that help is available — and that reaching out for support is a sign of strength, not weakness. The following guidance outlines the steps you can take right now.

Step 1 — Use bddet's Built-In Tools Immediately: If you are concerned about your gambling right now, the fastest first action is to activate a time-out or self-exclusion directly from your account settings. This removes access to gambling while you assess next steps. You do not need to explain yourself to anyone; the tools are available at any hour.

Step 2 — Talk to Someone You Trust: Sharing your concerns with a family member, close friend, or religious leader can provide immediate emotional relief and practical support. In many Bangladeshi communities, family networks are a powerful source of resilience. You do not need to face this alone.

Step 3 — Seek Professional Counselling: Bangladesh has a growing awareness of gambling-related harm, and mental health support is increasingly accessible. Consider speaking to a licensed psychologist or counsellor about behavioural addiction. Many practitioners in Dhaka, Chittagong, and other major cities now offer confidential sessions for gambling-related concerns.

Step 4 — Address Financial Consequences: If gambling has caused financial difficulties, speak to a financial advisor or a trusted family member who can help you create a structured repayment plan. Avoid taking additional loans to cover gambling debts — this typically worsens the underlying financial situation. Consider contacting your bank (Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank) to discuss debt restructuring options if necessary.

Step 5 — Create Barriers to Future Gambling: Beyond bddet's self-exclusion, consider additional practical barriers such as deleting the bddet bookmarks from your browser, installing parental control software on your device, transferring control of your bKash or Nagad wallet to a trusted family member temporarily, and avoiding situations or social contexts where gambling is being discussed or facilitated.